Support
Returns & exchanges
These articles may help you
- Eligibility Conditions for Refunds in Credit
- Can the refund method be changed after confirmation? (credit)
- Special Conditions for Christmas Offers & Limited Editions - Returns
- Special Conditions for Christmas Offers & Limited Editions - Claims
- Return policy
- I cannot find my package, can I ask for a refund ?
- I have returned products, how will I be reimbursed?
- What happens if we do not receive your return?
- I'm not satisfied with the product
- Make my return request
- Post my return
- My parcel has not arrived, can I request a refund?
- Our returns processing times
- Can I get a refund for a product I've opened and used?
- Can I have a full refund?
- My return as been received, what are the next steps?
- Exchange policy
- Return more than one order
- Make a partial return