Refunds in the form of credit may be offered in the following cases:
When you initiate a return via the automated support page, two options may be offered:
You may choose either option, within the limits of the conditions applicable to your order.
In this case, the refund is issued exclusively in the form of store credit.
No alternative via bank card is offered, except in cases where processing conditions are exceptionally re-evaluated.
When a replacement order is shipped following a claim and at the brand's expense, any return of this order will only be refunded in store credit, as stated in our general terms and conditions of sale.
You will be informed of this condition at the time of return via a specific message.