Support

Refunds in the form of credit may be offered in the following cases:

1. Customer-Initiated Return (Non-Claim Related)

When you initiate a return via the automated support page, two options may be offered:

• A refund via the original payment method
• A refund in the form of store credit

You may choose either option, within the limits of the conditions applicable to your order.

2. Return to Sender

In this case, the refund is issued exclusively in the form of store credit.

No alternative via bank card is offered, except in cases where processing conditions are exceptionally re-evaluated.

3. Order Reshipped by Customer Service

When a replacement order is shipped following a claim and at the brand's expense, any return of this order will only be refunded in store credit, as stated in our general terms and conditions of sale.

You will be informed of this condition at the time of return via a specific message.