Frequently asked questions
What are our delivery options?
Shipping prices for the UK:
Royal Mail - £5.90 - 4 to 6 business days
Free shipping over £55.
For the rest of the world :
Colissimo (local carrier) - 5.90€ - delays depend on the country
Free shipping over 50€.
Depending on the country of delivery, restrictions by customs services may apply to the customer.
The UK website only delivers within the UK. If you want to ship your order in a different country, even though you are currently in the UK, you will have to order through the Global website.
Please note that these delivery times are given as an indication and are dependent on the carriers. Typology cannot be held responsible for any delays that are out of our control. The delivery costs will not be reimbursed if the deadlines are not respected by the services.
Where do we ship ?
Will I have to pay customs fees upon receiving my order?
For United Kingdom there is no VAT for total orders below ￡135. If your order is above ￡135, your courier will inform you about the relevant charges owed. Please note it will be your responsibility to pay these duties.
For the other countries, customs charges are specific to each country and depend on the amount of your order. The charges by customs are your responsibility.
What if my Tracking package says it’s been delivered but I haven't received it?
If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker who may have collected it. It’s also possible that the delivery status has been updated slightly in advance and that the package will arrive later that day. If you still have no sign of your package, write to us at SUPPORT_CONTACT_PLACEHOLDER so that we can find a solution together.
We also remind you that any report concerning your order must be communicated to our customer service within 14 days following the delivery date of the parcel indicated on the tracking.
About Refunds are made upon decision of the customer service or when the products are returned in their original condition
How long does it take for my package to be delivered ?
Please note that all our parcels are shipped from France, near Paris. The delays for distant countries will therefore be longer as they go through the French postal service, then the local country's postal service and the local customs. Please expect several weeks for long distance destinations, especially those on another continent. These delays are normal for such destinations and do not result from our goodwill.
A possible reshipment of the order will only be granted if any anomaly is declared by the carriers, otherwise you will unfortunately have to wait.
We also invite you to go directly to your local post office and to their website for more information about your parcel. We remind you that the postal services of some countries do not communicate with the French post office and that from the moment the parcel is taken in charge in your country, the parcel is under their responsibility. Any further information will be handled directly with them as we are not able to contact them.
We will of course gladly provide you with assistance if any issues are reported regarding the delivery of your parcel.
Returns and refunds
How long do I have to make a return?
You have 14 days after receiving your order to return any products. These products must be unopened and in their original condition, with the original packaging and boxes.
Has my order been processed?
Once your order is validated, you will receive an email confirmation with your order number. If your Typology account is active, you will find your order history in your customer space in the "My orders" section.
How to create my account?
Create a Typology customer area by clicking on "Connection" at the top right of the screen, then "Create an Account" and let yourself be guided. Creating your Typology account will only take a few seconds.